Quality Control Policy
Our service quality consists of three elements: "quality control of panels," "quality control of survey sheets and screen production," and "quality control of systems. We aim to provide higher quality services by reflecting in each element the know-how we have accumulated from our abundant experience in online research operations.
Panel Quality Control
The reliability of survey results is largely determined by the quality of the panel. At Cross Marketing, we strive to improve panel quality based on our own operational and management methods.
Quality Control in Questionnaire and Screen Production
In order to improve the response system, it is essential to control responses appropriately on the survey screen in addition to creating an appropriate survey form. At Cross Marketing, we strive to improve the accuracy of responses through our accumulated proprietary know-how in "survey form creation and checking" and "survey screen production.
Quality Control in Systems
In Internet research, the reliability of the system, which is the infrastructure for survey implementation, is an important factor in obtaining accurate survey results. We strive to build highly reliable research systems by ensuring system security, decentralization, and multiplexing.
Download our Quality Control Policy
Details of our quality control policy for our services, including "panel quality control," "quality control through questionnaire and screen production," and "system quality control," can also be viewed in the file below.
- Download ( 826.57 KB ) ※Japanese version only