Purpose of Use of Personal Information
Personal information obtained by the Company and its group companies will be used to provide information on products and services offered by the Company and its group companies, for sales activities, to provide the latest information on the Company and its group companies, to communicate with customers at seminars and exhibitions, to personalize the Company's website and e-mail services, for targeted advertising, and to respond to customer inquiries. The Company's primary business is market research.
Our company's main business is market research, and our objective is to survey and obtain general consumers' awareness and actual conditions regarding products and services, statistically process the information, and provide it to companies and organizations. In principle, the personal information obtained is compiled as statistical data and will not be used in a manner that allows individuals to be identified.
In addition, in conducting surveys, personal information may be used to contact respondents regarding survey applications, to send rewards and gifts, and to manage survey participation history.
In addition, personal information such as contact information of the person in charge of our client companies, personal information obtained in the course of our recruitment and selection activities, and personal information for employment management of our employees will also be obtained within the necessary scope and used appropriately.
2. Personal Data in Our Possession
"Retained personal data" refers to personal information for which we have the authority to disclose, notify the purpose of use, correct, add or delete content, stop use, erase, and stop provision to third parties.
The personal data in our possession can be verified, corrected, added to, or deleted from the registered information in accordance with the following procedures at the request of the person in question.
(1) Contact for Requests for Disclosure, etc.
Personal Information Inquiry Desk
If you wish to make a request by mail, please send the prescribed request form along with the required documents to the following address:
Tokyo Opera City Tower 24F, 3-20-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-1424, Japan
Personal Information Inquiry Desk, Cross Marketing Inc.
(2) Documents to Be Submitted
- Personal Information Purpose of Use Notification/Disclosure Request Form
- Personal Information Correction Request Form
- Personal Information Usage Suspension Request Form
- Identification documents (driver's license, passport, etc.)
- If any sensitive information, such as nationality or legal domicile, is clearly indicated on the documents for identity verification, please delete it in advance by painting it out or by other means before submitting. If such information has not been filled in when received by the Company, the Company will mask the information so that the sensitive information will not be obtained.In the case of a legal representative, in addition to the above, documents confirming the right of legal representation.Documents 1 to 3 and 5 are available at the inquiry counter.
(3) Commission Fee
We do not charge a fee for such requests. If you need to make such a request, please contact our "Personal Information Inquiry Desk." Please note that we may not be able to accept requests for confirmation, etc. in cases where there are reasons stipulated in the Personal Information Protection Law.
(4) Purpose of Use of Retained Personal Data
As described in the Company's " Personal Information Protection Policy. " However, with regard to personal information related to entrusted services, we do not have the authority to disclose such information, so please contact the entrusting party directly.
(5) Measures Taken for Security Control of Retained Personal Data
The following measures, for example, are taken as appropriate security control measures for retained personal data in accordance with the purpose of its use:
Establishment of various regulations such as "Personal Information Protection Regulations," "Information System Management Regulations," "Information System Usage Regulations," etc.
Organizational security control measures: Limit the number of persons in charge of handling, clarify the division of roles, and establish a reporting and communication system.
Personnel safety control measures: Execution of nondisclosure agreements with employees, training for new employees at the time of hiring, and periodic education for all employees.
Physical security control measures: Establishment of control and handling areas, locking control of offices, and irretrievable erasure and disposal.
Technical security control measures: Minimizing access privileges, preventing unauthorized access from outside.
In cases where personal data is handled in foreign countries, the laws and regulations of such foreign countries must be understood and appropriate measures taken.
3. Provision of Personal Information to Third Parties
We will not provide personal information to third parties without the prior consent of the individual. However, the following cases are excluded:
- When required by law
- When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual
- Cases in which the provision of personal information is especially necessary for improving public health or promoting the sound growth of children, and in which it is difficult to obtain the consent of the individual concerned
- Cases in which the handling of personal information is necessary for cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining the consent of the individual is likely to impede the execution of the affairs concerned
4. use of Google Extended Conversion
We use Google Extended Conversion to deliver advertisements that match the interests of our customers and to improve the accuracy of measuring the effectiveness of advertisements. In order to use this function, the name, address, e-mail address, and telephone number provided by the customer are hashed and provided to Google LLC. The hashed information is sent to Google LLC in an irreversible form for verification purposes only, so third parties, including Google LLC to which the information is provided, will not be able to identify your name, address, e-mail address, or phone number, and will not be able to identify you as personal information. Please refer to the following Google opt-out page to disable the delivery of advertisements using Google Extended Conversion.
5. Use of Behaviorally-Targeted Advertising Through an Advertising Delivery Service Provider
We use the services of ad-serving providers such as Google and Yahoo! to customize and display advertisements and content related to our services for each of our customers and to improve convenience. For this purpose, a portion of your personal information is shared with each ad-serving company and used solely for the purpose of displaying our advertisements on their services. For more information on data collection and processing methods, please refer to the following pages:
- Google "About Customer Match"
Links regarding opt-out and ad unsubscription procedures - JAPAN "Use of Personal Data for Advertisements and Other Services Served by Yahoo!"
- Facebook "About Custom Audiences"
- LINE "Using Audiences to Deliver Ads"
- X "What are Custom Audiences?"
- TikTok "About Custom Audiences"
- Microsoft "About Microsoft Audience Ads"
6. Contact for Inquiries Regarding Personal Information
We recognize the importance of protecting personal information and take all possible safety measures. For complaints, consultations, and other inquiries regarding personal information management, please contact the "Personal Information Inquiry Desk" of Cross Marketing Inc.
About the authorized personal information protection organization to which we belong
We are a member of the following authorized personal information protection organization.
If you have any complaints regarding our handling of personal information, you may contact us at the following address,
If you have any complaints regarding our handling of personal information, you may contact us at the following address.
Name of authorized personal information protection organization: Japan Institute for Promotion of Digital Economy and Community
Contact for resolution of complaints: Secretariat of the Authorized Personal Information Protection Organization
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Telephone number: 03-5860-7565 / 0120-700-779
*This is not the contact for inquiries about our products and services.